Thank you for shopping at Usonline-Store
Overview
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We value your satisfaction and strive to provide the best shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
Returns
- You have 3 days from the date of delivery to return an item.
- To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging.
- A receipt or proof of purchase is required.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the status.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping costs are non-refundable.
Non-Returnable Items
- Perishable goods (e.g., food, flowers)
- Digital products or downloadable software
- Items marked as Final Sale
Exchange
- We only replace items if they are defective or damaged.
- To request an exchange, email us at susonlinestore@gmail.com
Shipping for Returns
- You will be responsible for paying your own shipping costs for returning your item.
- We recommend using a trackable shipping service.
International Returns
- International customers can return items within 5 days of delivery.
- All international returns must be shipped using a trackable courier service.
- Customs duties, taxes, and import fees are non-refundable.
- Please mark the package as “Return Goods” to avoid additional customs charges.
- Email susonlinestore@gmail.com before sending your return to receive instructions and the correct return address.